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Stephen is a graduate of Vanderbilt University where he studied Electrical Engineering and Vocal Performance. As a certified Project Management Professional (PMP), Stephen has experience in leading large-scale, global consulting and client engagement teams. He has a deep understanding of project management best practices and has a background in the complete project life cycle, from requirements definition to world-class implementation and budget management. Stephen's technical expertise is reflected in his extensive knowledge of the design of network protocols and experience in Telecommunications services.
Prior to co-founding OneBOSS.io, Stephen served as Founder & Managing Partner of TeleFlex Networks, LLC, and completed a successful career with Deloitte Consulting, LLP, accelerating to the partner track before pivoting to start and lead his own enterprises. While at Deloitte, Stephen had the unique opportunity to aid in designing the first-of-its-kind roaming wireless network for the World Trade Center recovery after 9/11 and to lead the design and implementation of the first IP-based global banking network.
Stephen lives in Houston, TX, with his wife and three children, and enjoys musical theater and stays busy with the many youth sports, Scouts, and school events that occupy his calendar almost daily.
After 6 years of leading his growing consulting firm where he performed numerous interim executive roles with a client base that included Fortune 100 companies, top national law firms, and major research universities, Ethan seized the opportunity to join SERVPRO, a Blackstone Portfolio company and the leader in disaster cleanup and restoration. While at SERVPRO, Ethan led several major transformation initiatives focused on optimal franchise staffing and talent management, enhanced and standardized learning and development programming, and a first-ever partnership with the Department of Labor & Workforce Development to create formal and structured pipelines for opportunity talent into meaningful, long-term careers across the 2,000+ franchise locations, as well as founding a Diversity, Equity, & Inclusion program for headquarters employees that was the first in the company’s history. The projects Ethan led in under four years helped to foster a culture of career development, opportunity, and access, and flooded the franchises with enough talent to grow system capacity by over $200M within just the first year.
During his time at SERVPRO headquarters, Ethan developed a passion for serving the franchise leaders and teammates who are, in turn, passionate about serving their communities. That’s what led him to partner in the launch of OneBOSS: to address the needs and pain-points of customer-facing heroes so they can become even more effective in delivering their value every day.
Like Stephen, Ethan is a successful serial entrepreneur with operating experience in education, construction, restoration, consulting, healthcare, IT/telecom, and hospitality industries. He is an Eagle Scout, a twice-published author, and he holds a bachelor's degree magna cum laude from Carleton College, he was the Class Marshall of his master's program at Harvard University, and is a Beta Gamma Sigma honors graduate from the MBA program at Vanderbilt University.
Ethan lives in Nashville, TN, with his wife and three children. Whenever possible, you can find them enjoying bike rides, visits to local parks, sporting events, Scouts, weekend adventures, and the incredible arts and food scenes around Music City.
At the beginning of his career, during four years as a Field Technician with Canopy Networks, Kyle earned responsibility for commercial and residential installations and began exploring his passion for troubleshooting and maintenance to optimize customers’ system performance. This led to an opportunity to focus on Tier 1 Customer Support at Zebec Data Systems, expanding Kyle’s responsibilities to cover desktop support, end user email support, network configurations, and server maintenance before earning a new role at Synergy Networks as a network engineer and Tier 2 customer support lead.
With his domain expertise expanded to include complex hardware, software, network, and application incident resolution, Kyle moved on to TeleFlex Networks where he first spent three years providing second-level technical support and collaborated with cross-functional teams, including Tier 3 support, network engineers, and system administrators, monitoring and maintaining enterprise client networks. Beyond demonstrating his mastery of documenting network configurations, Kyle also led the broader TeleFlex team’s response to all network alerts and escalations.
Kyle then spent another three years managing operations for TeleFlex Networks, delivering Tier 3 Customer Support, Tier 2 and Tier 3 Network and VoIP Engineering, and even developing and delivering end-user training. He is now bringing the full breadth and depth of his expertise to the OneBOSS customer base. As he oversees day-to-day customer service operations – including service delivery, incident monitoring, problem resolution, change management, and customer satisfaction – Kyle will continue to develop and maintain strong relationships with the organizations we serve.
Texas born and raised, Kyle lives in the Houston area. He enjoys spending his time away from work volunteering with “Volunteers for Animal Protection”, spending time with his family and friends, and even staying dialed-in to the latest in gaming technology.
Stephen is a graduate of Vanderbilt University where he studied Electrical Engineering and Vocal Performance. As a certified Project Management Professional (PMP), Stephen has experience in leading large-scale, global consulting and client engagement teams. He has a deep understanding of project management best practices and has a background in the complete project life cycle, from requirements definition to world-class implementation and budget management. Stephen's technical expertise is reflected in his extensive knowledge of the design of network protocols and experience in Telecommunications services.
Prior to co-founding OneBOSS.io, Stephen served as Founder & Managing Partner of TeleFlex Networks, LLC, and completed a successful career with Deloitte Consulting, LLP, accelerating to the partner track before pivoting to start and lead his own enterprises. While at Deloitte, Stephen had the unique opportunity to aid in designing the first-of-its-kind roaming wireless network for the World Trade Center recovery after 9/11 and to lead the design and implementation of the first IP-based global banking network.
Stephen lives in Houston, TX, with his wife and three children, and enjoys musical theater and stays busy with the many youth sports, Scouts, and school events that occupy his calendar almost daily.
BIG IDEAS
Key Talent
4321 W Sam Houston Pkwy N, STE 130
Houston, TX 77379
[email protected]
Historically LBX relied on Quickbooks as the primary repository for tracking customers, jobs, inventory, and invoicing; with the burden of ensuring service excellence falling on the shoulders of ownership and conscientious management and staff.
With OneBoss all of the inputs for decision making, the communications internally and with customers, and the operations procedures and triggers are not only brought together in a single dashboard, but daily operations are driven by and automatically progress based on rules LBX defines. Decisions about dispatch, tracking customer deposit receipts, parts allocation, etc. are no longer a burden for management and staff. LBX uses OneBOSS to grow and run their business the way they always have, with exemplary service and quality.
Key OneBoss Components:
- Dispatch & Fleet Management
- UCaaS, including automated customer Voice/SMS messaging
- Job Profitability & Performance Management
- Inventory & Supply Chain
- Project Management li>Progress Billing
- Service Delivery